Shipping & Returns

Shipping & Returns

We want you to be completely satisfied with your purchase. If you find that you need to return a product, please review the complete details of our return policy below to determine if any special return conditions apply.

Returns Policy

Items may be returned within 30 days from the ship date for a refund. If you would like to replace the item you have returned, please leave detailed info with your return. While most items are returnable, they are subject to the following guidelines:

– You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or mis-shipped products. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

– Returned merchandise must be in new condition with its original packing

– Before to make a return please contact our customer support at info@donjuanpomade.com to receive an RMA number (return merchandise authorization)

You should receive a refund within 24-48 hours once the package has been received at our warehouse.

716 Basswood Ave Unit B
Imperial Beach, CA 91932
1-888-445-5396
info@donjuanpomade.com

Shipping

We ship using USPS, Fedex carriers. Orders are processed within 1-2 business days. Delivery times changes based on shipping method selected and country of destination. We ship worldwide.

Billing Terms and Conditions

We accept payments by VISA, Mastercard, American Express and Paypal. It is mandatory to provide a valid billing and shipping address. Orders might be delayed when billing and shipping addresses are different.